Part I: Foundations

Part I establishes the fundamental concepts and strategic framework for Infrastructure and Platform Management. These chapters provide the foundation upon which all subsequent infrastructure practices are built.

Chapters in This Part

Chapter 1: Introduction to Infrastructure and Platform Management

An introduction to the ITIL Infrastructure and Platform Management practice, its purpose, scope, and how it integrates with other ITSM practices.

Chapter 2: Core Concepts and Definitions

Key terminology, infrastructure types, platform categories, and fundamental concepts including Infrastructure as Code.

Chapter 3: Strategic Framework and Critical Success Factors

The strategic framework for infrastructure management, 8 critical success factors, 6 key performance indicators, and the 5-level maturity model.

Learning Outcomes

After completing Part I, you will be able to:

  • Understand the purpose and scope of infrastructure and platform management
  • Define key concepts and terminology used throughout the handbook
  • Apply the strategic framework to your organization
  • Identify critical success factors for infrastructure initiatives
  • Assess organizational maturity and identify improvement areas

Next Part

Part II: Architecture and Design

Table of contents

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Infrastructure and Platform Management Handbook - MIT License