Part V: Governance and Controls
This section establishes the governance structures, policies, and standards that ensure OCM is practiced consistently and effectively across the organization.
Overview
Without governance, OCM becomes ad-hoc and inconsistent, with quality varying by project and practitioner. This section provides:
- Chapter 15: Governance Framework - Establishing OCM governance structures, roles, and decision rights
- Chapter 16: Policies, Standards, and Compliance - Defining organizational policies and standards for OCM practice
Why Governance Matters
Effective OCM governance ensures:
- Consistency - All change initiatives follow standard OCM practices
- Quality - OCM deliverables meet defined standards
- Accountability - Clear ownership and responsibility for OCM outcomes
- Compliance - OCM activities align with regulatory and organizational requirements
- Continuous Improvement - Lessons learned feed back into practice improvement
Governance Components
The governance framework established in this section includes:
| Component | Purpose |
|---|---|
| Roles and Responsibilities | Who does what in OCM |
| Decision Rights | Who approves OCM plans and changes |
| Standards | What “good” OCM looks like |
| Policies | Mandatory requirements for OCM |
| Metrics | How OCM effectiveness is measured |
| Review Processes | How OCM quality is assured |
Integration with IT Governance
OCM governance should integrate with existing IT governance structures including:
- Project and portfolio management
- IT service management
- Enterprise architecture
- Risk management
- Compliance and audit