Part I: Foundations
This section establishes the foundational concepts and frameworks essential for understanding and practicing Organizational Change Management within IT Service Management environments.
Overview
Before implementing OCM practices, practitioners must understand the core principles, terminology, and strategic frameworks that guide successful change initiatives. The three chapters in this section provide:
- Chapter 1: Introduction - Establishes what OCM is, why it matters, and how it differs from technical change management
- Chapter 2: Core Concepts - Defines key terminology, models, and frameworks including the ADKAR model
- Chapter 3: Strategic Framework - Introduces the 8 Critical Success Factors and strategic approach to OCM
Who Should Read This Section
This foundational section is essential reading for:
- New OCM practitioners building their knowledge base
- Project managers seeking to understand the people side of change
- IT leaders wanting to champion OCM in their organizations
- Business stakeholders involved in IT transformation initiatives
Learning Path
Complete these chapters sequentially to build a solid foundation before moving to the assessment and planning chapters in Part II.